Privacy Policy | Betfrika NGO

At Betfrika, we attach great importance to protecting your personal data. This privacy policy explains what information we collect, how we use it, and what your rights are.

By using our website and services, you accept the practices described in this privacy policy.

1. What information do we collect?

We collect different types of information when you use our site:

2. How do we use your information?

We use your personal data to:

• Process your donations: manage your financial contributions and send you tax receipts
• Manage book donations: organize the collection and shipping of your books
• Process your applications: review your job or volunteer applications
• Communicate with you: answer your questions, send you updates on our projects
• Improve our services: analyze site usage to optimize user experience
• Comply with our legal obligations: tax compliance, regulatory reports

3. Legal basis for processing

We process your data on the following legal bases:

• Consent: you have given explicit agreement (newsletters, non-essential cookies)
• Contract performance: necessary to process your donations or applications
• Legal obligation: compliance with tax and accounting laws
• Legitimate interest: service improvement and project communication

4. Sharing your information

We never sell your personal data. We may share your information with:

• Service providers: Stripe (payments), Amazon SES/SNS (emails and SMS), DHL/Colissimo (shipping), Salesforce (CRM)
• Logistics partners: to organize book collection
• Competent authorities: if required by law

Important: Important: Payment information is processed directly by Stripe (PCI DSS certified). We never store your complete banking details.

5. Cookies and tracking technologies

We use cookies to improve your experience on our site:

6. Data security

We take appropriate security measures to protect your data:

• SSL/TLS encryption for all communications
• Secure data storage with restricted access
• Regular security audits
• Staff training on data protection
• Security incident response procedures

However, no transmission over the Internet is completely secure. We do our best to protect your information, but cannot guarantee absolute security.

7. Data retention

We retain your personal data as long as necessary:

• Donation data: 10 years (tax and accounting obligations)
• Applications: 2 years after recruitment process ends
• Contact data (newsletter): until you unsubscribe
• Cookies: depending on type (from a few hours to 13 months maximum)

After these periods, your data is deleted or anonymized.

8. Your rights

In accordance with GDPR and applicable laws, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data (under certain conditions)
• Right to restriction: limit processing of your data
• Right to portability: receive your data in a structured format
• Right to object: object to processing of your data for legitimate reasons
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing

To exercise these rights, contact us at: privacy@betfrika.org

9. International data transfers

Some of our data may be transferred outside the European Union (e.g., to the United States for providers like Stripe or Amazon AWS). In these cases, we ensure appropriate safeguards are in place (standard contractual clauses, Privacy Shield, etc.).

10. Protection of minors

Our site is not intended for persons under 16. We do not knowingly collect personal information from minors without parental consent. If you believe a minor has provided us with data without authorization, contact us immediately.

11. Links to third-party sites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

We will post the new policy on this page with a revised "Last updated" date. We encourage you to check this page regularly.

13. Contact us

For any questions about this privacy policy or to exercise your rights, contact us:

If you believe your rights have not been respected, you have the right to file a complaint with your country's data protection authority.